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I firmly believe that my primary role as a manager is to find ways to grow and develop my employees. To date four of my direct reports have been promoted within the organization. There are a few who have left…
Woot woot!!! Giving a quick cheer to my team for being recognized for the 2018 CASE Circle of Excellence – Innovative Alumni Programs. We picked up a silver for the work that we’ve been doing on customer engagement. Way to…
I saw some jellied cranberry sauce in the cupboard yesterday. We had turkey and cheese in the fridge and my favorite type of bread on the counter. “Yes!” I thought, “today is the day of the Thanksgiving sandwich.” The bread…
Where do you begin? You’re the expert in your department on customer engagement, yet alumni are engaging with your brand across the institution and with each other at events. Your volunteer leaders represent the brand the experience they have with…
So often we get wrapped up reacting that we don’t notice what’s happening right now. As a helpdesk, we are constantly on the lookout for the next thing that will disrupt the normal flow. What did the faculty say about…
So, you’re thinking of creating a space for alumni. Perhaps it’s a stand-alone structure, maybe it’s a floor of a building or a room. Whatever it may be the first thing you want to do is to figure out how…
Managing seven part-time help desk employees is tough. The key to success is communication and keeping them, our team, updated on what’s happening. When I worked in retail, the staff was all part time, with the exception of the managers.…
The other day I received a package. It was sent in the mail. It was big and contained ten glass bowls. I order the same item every year to present to our volunteers who are rotating off our board. I…