Where do you begin? You’re the expert in your department on customer engagement, yet alumni are engaging with your brand across the institution and with each other at events. Your volunteer leaders represent the brand the experience they have with…
So often we get wrapped up reacting that we don’t notice what’s happening right now. As a helpdesk, we are constantly on the lookout for the next thing that will disrupt the normal flow. What did the faculty say about…
Today I went to the dentist. The last time I was there she told me we were going to watch the cavities. I only have one filling and remember how excruciating it was when I got it. I’ve been anxious…
Yesterday United Airlines wrote a letter of apology for the way that they treated a customer (full report) when they had him forcibly removed from his seat due to an overbooked flight. The full text of the message can be found…