Category Help Desk

Daily check in

Managing seven part-time help desk employees is tough. The key to success is communication and keeping them, our team, updated on what’s happening. When I worked in retail, the staff was all part time, with the exception of the managers.…

Pulling Teeth

Today I went to the dentist. The last time I was there she told me we were going to watch the cavities. I only have one filling and remember how excruciating it was when I got it. I’ve been anxious…

Humility

Yesterday United Airlines wrote a letter of apology for the way that they treated a customer  (full report) when they had him forcibly removed from his seat due to an overbooked flight. The full text of the message can be found…