Category Management

Alumni Relations, Data, Help Desk, Management

What is a Voice of Customer program?

The CXPA defines a Voice of Customer program (VOC) as a program with a coordinated series of measures, observations, data, surveys, and two-way conversations across multiple sources, all of which surface the customer’s perspective of the organization. (CXPA 26). To…

Sara Schumann
March 4, 2023
2 Comments

Help Desk, Management, staff development

Manager responsibility

I firmly believe that my primary role as a manager is to find ways to grow and develop my employees. To date four of my direct reports have been promoted within the organization. There are a few who have left…

Sara Schumann
July 3, 2018