Tag alumni experience

Alumni Relations, CX Strategy, Data, Where to Start

Leverage Curiosity to Drive Customer Experience to the next level

In a recent podcast with John (stay tuned for release date), we explored the profound impact of curiosity on Customer Experience. Our conversation was inspired by Brian Grazer’s enlightening book, The Curious Mind: The Secret to a Bigger Life. This…

Sara Schumann
December 12, 2023

Alumni Relations, Data

Drive Alumni Engagement – Lean into Emotions

In their article, “The New Science of Customer Emotions,” Scott Magids, Alan Zorfas, and Daniel Leemon suggest that connecting with customers’ emotions is imperative to drive loyalty, engagement, and increased revenue. Through years of research, they discovered over one hundred…

Sara Schumann
March 20, 2023